1. About UrbanHaven Suites

UrbanHaven Suites LLC (“UrbanHaven Suites,” “we,” “our,” or “us”) provides short-term and mid-term furnished rental accommodations and property management services in California and other markets.

2. Booking & Reservations

• All reservations are subject to availability and confirmation.

• Guests must be at least 21 years old to book (unless otherwise stated).

• Accurate information must be provided at booking. Providing false information may result in cancellation without refund.

• We reserve the right to decline or cancel bookings that violate these Terms.

3. Payments

• Payment schedules, deposits, and cancellation terms vary by listing and booking platform.

• Payments are processed securely through third-party providers.

• Guests are responsible for all applicable taxes, fees, and charges.

4. Cancellations & Refunds

• Cancellation policies are specific to each listing and platform and are disclosed at the time of booking.

• Refund eligibility is governed by the policy selected during booking.

• No refunds will be issued for early departures, no-shows, or violations of house rules.

5. House Rules

By booking with UrbanHaven Suites, you agree to follow all house rules, including but not limited to:

• No parties or events

• No smoking or illegal activity

• Respect quiet hours and neighbors

• No unregistered guests without approval

• Proper use of furnishings and amenities

Violations may result in immediate termination of the stay without refund and additional charges for damages or excessive cleaning.

6. Damages & Security

• Guests are responsible for any damage caused during their stay.

• Additional charges may apply for damages, missing items, or excessive cleaning.

• We reserve the right to charge the payment method on file for verified damages.

7. Use of Property

• Properties are provided for residential lodging purposes only.

• Commercial use, subletting, or unauthorized occupancy is strictly prohibited.

8. Liability Disclaimer

UrbanHaven Suites is not responsible for:

• Personal injury, illness, or loss of personal belongings

• Accidents caused by misuse of property or amenities

• Interruptions due to utilities, weather, or circumstances beyond our control

Guests assume responsibility for their own safety and conduct during their stay.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and use personal information.

10. Text Message Communications & Consent

By providing your phone number, you consent to receive recurring automated text messages from UrbanHaven Suites LLC at the number provided. Message and data rates may apply. Message frequency may vary. You may reply HELP for assistance or STOP to opt out at any time.

Your consent to receive text messages is not a condition of purchase. For more information on how we handle your data, please review our Privacy Policy.

11. Third-Party Platforms

Bookings made through third-party platforms (Airbnb, Vrbo, Booking.com, etc.) are also subject to their respective terms and conditions. In the event of a conflict, platform policies may apply.

12. Modifications to Terms

We reserve the right to update these Terms at any time. Updates will be posted on our website with a revised effective date.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

14. Contact Information

For questions regarding these Terms:

UrbanHaven Suites LLC
Website: https://www.urbanhavensuites.com
Email: [email protected]
Phone: 661-332-1590