Last updated on December 20, 2025

UrbanHaven Suites LLC (“UrbanHaven Suites,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a stay, inquire about property management services, or otherwise interact with us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address

• Phone number

• Mailing address

• Booking and reservation details

• Property ownership or inquiry details

• Payment information (processed securely through third-party providers)

• Communications sent to us via forms, email, SMS, or phone

We may also automatically collect certain information when you visit our website, such as:

• IP address

• Browser type

• Device information

• Pages visited and time spent on our site

• Referring URLs

2. How We Use Your Information

We use the information we collect for purposes including:

• Processing bookings, reservations, and payments

• Providing short-term and mid-term rental services

• Responding to inquiries from guests and property owners

• Managing and improving guest experiences

• Communicating confirmations, updates, promotions, or service notices

• Marketing our services (with opt-out options available)

• Improving website functionality and user experience

• Complying with legal, regulatory, and tax obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties when necessary, including:

• Booking platforms (e.g., Airbnb, VRBO, Booking.com)

• Payment processors

• Property service providers (cleaning, maintenance, smart lock services)

• Marketing and communication platforms (email/SMS services)

• Legal or regulatory authorities when required by law

All third parties are expected to protect your information and use it only for authorized purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and improve performance. You may choose to disable cookies through your browser settings; however, some site features may not function properly.

5. Email and SMS Communications

By submitting your contact information, you consent to receive emails or text messages related to bookings, services, promotions, or updates from UrbanHaven Suites.

You may opt out at any time by:

• Clicking “unsubscribe” in emails

• Replying “STOP” to SMS messages

6. Text Messaging Privacy 

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is 100% secure, we take data protection seriously and strive to use commercially acceptable means to safeguard your information.

8. Your Privacy Rights (California Residents)

If you are a California resident, you may have the right to:

• Request access to personal information we hold about you

• Request correction or deletion of your personal information

• Opt-out of certain data uses

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

UrbanHaven Suites LLC
Website: https://www.urbanhavensuites.com
Email: [email protected]
Phone: 661-332-1590