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FAQ

We provide a customized income projection of your property that shows how STRs can deliver 1.5–3X more income compared to traditional long-term rentals.

We’ll walk you through real data, pricing strategies, and how we optimize vacancy to maximize your earnings.

Your property can be live in 7-14 days, depending on a few factors. Here’s the process:

  • Property Assessment & Setup: We assess your property and suggest improvements or move directly to listing if it’s ready.
  • Professional Photos & Listing: Our team takes high-quality photos and creates a compelling listing.
  • Pricing & Strategy: We apply dynamic pricing based on market research to maximize bookings.
  • Platform Integration & Marketing: We list on major platforms (Airbnb, VRBO, etc.) and start marketing to attract guests.

Once complete, your property will be ready for bookings and earnings—while we handle everything!

UrbanHaven Suite’s fully trained cleaners will do a full-service clean of your property including:

  • Cleaning: Thorough cleaning of all rooms, including bathrooms, kitchen, and common areas.
  • Linen & Towels: Changing and laundering bed linens and towels.
  • Restocking Essentials: Replenishing toiletries and kitchen essentials.
  • Guest-Ready Touches: Ensuring the property is neat, fresh, and welcoming.
  • Inspection & Maintenance: Checking for damage and minor repairs.

We ensure your property is always spotless, guest-ready, and maintained to 5-star standards!

We address all guest communication and concerns quickly and professionally, ensuring the guest has a positive experience. We monitor all feedback, respond to complaints, and work to resolve any problems efficiently, keeping you informed.

We conduct regular inspections and provide high-quality cleaning services after each guest stay. We also work with trusted maintenance professionals for any repairs or upgrades. Our goal is to keep your property in top condition to ensure positive reviews and repeat bookings.

We implement a rigorous guest screening process to ensure only responsible individuals book your property. Additionally, our housekeeping team is trained to spot any obvious or substantial damage during cleaning and immediately notifies our Account Management team. Each issue is handled on a case-by-case basis, depending on its severity. While we take every precaution, we advise property owners to expect some light wear and tear and recommend exploring short-term rental insurance options (we can assist with this). We also recommend securing valuable items by locking them away to ensure their protection.

We offer both percentage-based and fixed-fee pricing models for our management services, tailored to the type of property, its revenue potential, and the number of properties being managed. Management fees are customized and agreed upon with each host individually. Share the details of your property with us, and we’ll provide a personalized quote.

We ensure that all applicable taxes are collected and remitted as required by local laws. Payments are processed through the platform, and you’ll receive regular payouts. We’ll also provide detailed reports for your records, making tax filing easier.

We stay up-to-date on local regulations, including licensing, tax collection, and occupancy laws. We ensure your property complies with all local rules and handle any necessary permits and taxes, so you don’t have to worry about legal issues.

Absolutely! Just let us know the dates you’d like to use the property personally, and we’ll block them off to ensure no bookings are made during that time.

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