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Urban Haven Suites offers end-to-end solutions for property owners and investors, including , managing reservations,
operations, maintenance, house keeping, listing creations, guest communications, cleaning services, revenue management
and tracking performance. We maximize your property's potential to transform it into a lucrative revenue generator.
Once we have all the necessary property photos and details from the landlord (including government ID, completed House Manual, and listing deposit), your listing can be live on Airbnb in 48 hours or less. If photography is scheduled, it may take up to 72 hours for the photographer to edit and send us the final photos, after which the listing will go live within 48 hours.
For channels besides Airbnb, the listing can take around 24-48 hours for approval from HomeAway and another 3-4 weeks for Booking.com due to their independent approval processes.
Urban Haven's expertly trained housekeepers provide a comprehensive clean of your property, including making beds and restocking amenities such as toilet paper, shampoo, shower gel, tea, coffee, sugar, and even olive oil. Rest assured, when we're finished, your guests will be eager to give you a 5-star rating.
Landlords may incur extra charges, including but not limited to:
- Housekeeping services requested after a landlord's stay.
- Maintenance work performed by our handymen, such as facilitating access for third-party maintenance or delivering requested items during a guest's stay.
Charges from third-party maintenance companies and coordination fees.
Our management fee is flexible and tailored to each property, taking into account factors such as property type, revenue potential, and volume of properties. Fees are negotiated individually with each host. Share details about your property, and our Account Management team will reach out to address any inquiries you may have.
Our Housekeeping team is skilled at identifying obvious and significant damage to your home, promptly notifying our Account Management team. We then address each case individually based on the extent of the damage. While some wear and tear is to be expected, we recommend exploring short-term rental insurance options (we can assist with this). Additionally, we advise landlords to secure any valuables to safeguard them
Urban Haven Suites ensures that managed properties adhere to all local laws, regulations, and industry standards regarding short-term rentals, safety, and zoning specific to your area. This includes compliance with the City's regulations on short-term rentals, which may include obtaining the necessary permits and licenses, adhering to occupancy limits, and complying with any transient occupancy tax requirements. Additionally, we stay updated on any changes or updates to local regulations to ensure that your property remains in full compliance at all times.
At Urban Haven Suites, we understand the importance of ensuring that every guest who stays at your property is reliable, respectful, and will maintain the integrity of your investment. That's why we employ a comprehensive guest screening process designed to vet potential guests thoroughly.
Our screening process involves a combination of methods, including reviewing guest profiles, analyzing past reviews and ratings from other hosts, and conducting background checks when necessary. We verify the identity of each
guest to ensure their authenticity and assess their suitability for your property.
By meticulously screening guests before they book, we aim to mitigate the risk of any potential issues during their stay.
Our goal is to provide you with peace of mind, knowing that your property is in good hands and that your guests will treat it with the utmost care and respect.