Guest FAQs

Check-in: 4:00 PM
Check-out: 11:00 AM

Early check-in or late check-out may be available depending on cleaning schedules—just send us a message and we’ll do our best to accommodate.

Yes! Most of our properties offer free on-site or driveway parking. Details are included in each listing.

Some UrbanHaven Suites properties are pet-friendly.
Check the listing details or message us to confirm pet policies and fees.

Every home is fully stocked with:

• High-speed WiFi
• Smart TV / streaming
• Fresh linens & towels
• Shampoo, conditioner & body wash
• Fully equipped kitchen
• Coffee, tea & basic pantry items
• In-unit washer & dryer (in most homes)

Each listing includes a full amenities list.

Yes! We offer weekly and monthly discounts, especially for traveling nurses, corporate travelers, and families on extended stays.

Cancellation policies vary by property and platform (Airbnb/VRBO/Direct).
You’ll always see the exact policy before booking.

No. All UrbanHaven Suites properties are 100% smoke-free (including balconies, patios, vape, and incense).
A cleaning fee applies for violations.

Yes! Many of our homes include:

• Pack ’n plays
• High chairs
• Kid-friendly dinnerware
• Smart TVs with streaming apps

If you’re traveling with little ones, let us know—we’ll prepare the space for you.

We’re available 7 days a week, and our response time is fast.
Reach us via:

• Airbnb/VRBO messaging
• Direct booking portal chat
• Text message (info provided in your check-in guide)

We have a dedicated local team for maintenance, repairs, and cleaning.
Just send us a message—we’ll handle the rest ASAP.

Absolutely. We host:

• Travel nurses
• Engineers
• Corporate teams
• Displaced families (insurance stays)
• Students & medical interns

Special rates available.

Some bookings require a refundable security hold (not a charge).
The system automatically releases it after checkout if no issues occur.

Yes! Every property is cleaned by trained, vetted professionals following a hotel-grade checklist.

Visitors are allowed, but parties, loud gatherings, and events are not permitted.
We prioritize the safety and comfort of our guests and neighbors.

If the calendar is open, we’re happy to extend your stay.
Send us a message early—our homes book quickly!

Yes. Many homes include:

• Exterior security cameras (monitored for safety only)
• Smart locks
• Noise monitoring to prevent disturbances
• Professional maintenance between stays

Your safety is a top priority.

Yes! You can book directly on our website for:

• Lower rates
• Fewer fees
• Priority access to our best properties

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